Position Title: Operations Officer

Job Introduction:

Job Title: Operations Officer
Location: Karthik Nagar, Marathalli, Bengaluru, Karnataka

Service Area wise Vacancies: Sarjapur (2), Domlur (1), Whitefield (1), Yelhanka (2)
Employer: G4S Secure Solutions
Salary: Negotiable, based on experience and interview performance

Job Summary:

We are seeking a dynamic Operations Officer to oversee the daily operations of security services across designated client sites. The ideal candidate will ensure compliance with security standards, maintain client satisfaction, and effectively manage and motivate security personnel. This role requires a proactive approach to operational challenges, team leadership, and customer engagement.

Key Responsibilities:

1. Operations Management:
    
   • Supervise security operations at multiple client locations.
   • Ensure compliance with contractual obligations, company protocols, and legal requirements.
   • Conduct routine site inspections to assess service quality.
2. Personnel Management:
    
   • Manage recruitment, training, and deployment of security personnel.
   • Address employee grievances and maintain high morale among the workforce.
   • Oversee shift scheduling to ensure uninterrupted site coverage.
3. Client Relationship Management:
    
   • Act as the primary point of contact for clients, addressing concerns promptly.
   • Provide regular performance updates and operational reports to clients.
4. Training and Development:
    
   • Conduct regular training sessions on security protocols and emergency procedures.
   • Ensure team readiness to handle a variety of security scenarios.
5. Incident Response:
    
   • Monitor and address incidents at client sites, ensuring swift resolution.
   • Document and report incidents to management and clients as required.
6. Compliance and Reporting:
    
   • Maintain records of operations, incidents, and staff performance.
   • Prepare and submit monthly operational and financial reports.
7. Cost Optimization:
    
   • Identify opportunities for operational efficiencies to reduce costs without compromising service quality.

Candidate Requirements:

• Education: Bachelor’s degree in any field (preference for security management or law enforcement).
• Experience: 5–7 years in security operations, with at least 2 years in a supervisory role.
• Language Proficiency: Fluency in English, Kannada, and Hindi.
• Physical Standards: Minimum height of 5’8” (males) with good physical fitness.
• Skills:
  • Leadership and team management.
  • Excellent communication and customer service.
  • Strong organizational and problem-solving abilities.
  • Knowledge of security technologies and compliance regulations.

Benefits:

• Competitive salary with performance-based incentives.
• Provident fund, medical insurance, gratuity, bonus, and paid leaves.
• Opportunities for professional growth and training.

Application Process:

1. Submit an updated resume with relevant details.
2. Initial screening and telephonic interview.
3. Face-to-face interview at the designated location.
4. Issuance of an offer letter followed by onboarding and training.

For inquiries or applications:

Contact Person: Abhay Mulik
Mobile (Voice): 9972877452

Mobile (WhatsApp): 9113627282
Email: abhay.mulik@in.g4s.com

This role is ideal for experienced security professionals passionate about operational excellence and team leadership.

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