| Country: | India |
| Work Location: | Any |
| Work Location: | Kolkata, West Bengal, India |
| Openings: | 2 |
| Department: | |
| Work Mode: | |
| Shift: | NA |
| Job Type: | (Unknown) |
| Experience Range: | 0 - 0 Yrs. |
| Preferred Industry: | Any |
| Qualification Required: | |
| Salary: | 0 |
| Key Skills: | |
| Functional Area: | NA |
To provide overall leadership for the cluster and ensure effective service delivery by managing:
● Profitability of cluster operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations
● Health & safety and leadership for all branch functions
Operations Management
● Formulate & implement cluster strategy linked with Hub
strategy
● Directly accountable for planning and organizing branch
operations
● Ensure proper start-up of new assignments
● Manage guard sourcing in terms of scouting, referrals and
walk-ins
● Ensure proper deployment, rostering & attendance of guards
● Ensure proper supervision, patrolling & review in terms of day
& night checks
● Conduct security audits of large assignments periodically
● Forecast, procure and distribute uniforms and office
equipment under clearance from the respective Hub Heads
● Maintain consistent, complaint free, high quality service levels
● Support and facilitate implementation of corporate projects
Business Performance Goal ( Revenue , Collections ,
Margin Improvement )
Revenue Growth
● To grow higher than the industry growth by having Get & Grow
and achieve the revenue goals.
Collections
● Develop the strategy and plan to ensure achievement of Price
Increase, Collection and Bad Debts.
● Gap analysis in invoicing and collections.
Price Increase
● Timely communication with customer and related
stakeholders.
● Agreement to pay / timely billing with customer
● Variance analysis of actual vs budget.
● Timely termination of customer in case of non agreement or
delay in decision of price increase.
Bad Debt
● Understanding the bad debt reasons and devising the strategy
in recovering the same.
● Do the analysis and take the necessary course of action.
● Focus on collections and reduce the Gaps
.
Margin Improvement
● Understand the contract.
● Knowing the gaps in contract and closing the gaps with
customers.
● Knowing the payout to employees and authorities.
● Reconciliation - correction for gaps between billed & paid.
● Asking customers to increase the management fee on various
value addition and solving customer problems.
G4S is part of Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
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