Position Title: Branch Head

Job Introduction:

To provide overall leadership for the cluster and ensure effective service delivery by managing:
● Profitability of cluster operations and assuming P&L responsibility
● Delivery of high quality service to customers and ensuring effective operations
● Health & safety and leadership for all branch functions

Operations Management
● Formulate & implement cluster strategy linked with Hub
strategy
● Directly accountable for planning and organizing branch
operations
● Ensure proper start-up of new assignments
● Manage guard sourcing in terms of scouting, referrals and
walk-ins
● Ensure proper deployment, rostering & attendance of guards
● Ensure proper supervision, patrolling & review in terms of day
& night checks
● Conduct security audits of large assignments periodically
● Forecast, procure and distribute uniforms and office
equipment under clearance from the respective Hub Heads
● Maintain consistent, complaint free, high quality service levels
● Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,
Margin Improvement )
Revenue Growth
● To grow higher than the industry growth by having Get & Grow
and achieve the revenue goals.
Collections
● Develop the strategy and plan to ensure achievement of Price
Increase, Collection and Bad Debts.
● Gap analysis in invoicing and collections.
Price Increase
● Timely communication with customer and related
stakeholders.
● Agreement to pay / timely billing with customer
● Variance analysis of actual vs budget.
● Timely termination of customer in case of non agreement or
delay in decision of price increase.
Bad Debt
● Understanding the bad debt reasons and devising the strategy
in recovering the same.
● Do the analysis and take the necessary course of action.
● Focus on collections and reduce the Gaps
.
Margin Improvement
● Understand the contract.
● Knowing the gaps in contract and closing the gaps with
customers.
● Knowing the payout to employees and authorities.
● Reconciliation - correction for gaps between billed & paid.
● Asking customers to increase the management fee on various
value addition and solving customer problems.

25% ● Meeting
Budget targets
● Revenue
growth %
● Profitability %
● Collection%
● Price Increase
%

Client Relationship Management
● Strive to understand customer’s needs and deliver the
right/customized solutions
● Build effective customer relationships, ensure customer
satisfaction and promote company’s image
● Conduct all surveys and client requested security audits
● Ensure satisfaction and retention of existing clients
● Regular meeting with clients for performance feedback
● Reviewing client feedback and developing solutions to
improve service delivery quality and create customer delight
● Responding to client queries and concerns promptly

Leadership & IR
With support from Branch HR Team:
● Prepare manpower budget as per business requirements
● Recruit adequate number of quality direct manpower in
accordance with business requirements
● Ensure all new recruits in direct and indirect category attend
basic course and no one is deployed without successful
completion of basic course
● Ensure timely completion of joining formalities for new recruits,
and their timely deployment
● Ensure development of Direct staff through refresher and
other relevant training programmes
● Ensure maintenance of attendance, leave, overtime records
etc.
● Ensure correct wages computation of direct staff
● Ensure timely payment of wages and other dues
● Ensure disciplinary action is taken wherever required
● Ensure speedy redressal of grievances through regular
interaction, counselling and appropriate administrative
measures
Ensure implementation of HR & Training policies

20% ● Attrition %
● Induction
completion %
● Training hours
for guards

Health & Safety
With support from Health & Safety:
● Ensure observance to highest standards of G4S Health &
Safety norms in all areas of work
● Promote awareness within the team on safe working
procedures
● Contribute to development of safe work procedures

Job Responsibility:

The Ideal Candidate:

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